Welcome To Tour of Africa Food Market
Limited Time Deals
$15.00
Debit/Credit Cards (Visa, Mastercard)
PayPal
Your details are encrypted end-to-end. The payment options you see at checkout depend on your location and order value.
We want you happy with every basket.
Fresh & perishable items: Report any quality issue within 24 hours of delivery for a free replacement or refund.
Sealed, non-perishable items: Return unopened items within 7 days of delivery for an exchange or refund.
Wrong/damaged items: Tell us within 24 hours; keep packaging and share a photo so we can sort it fast.
Exclusions: Opened food, items without original packaging, and final-sale promos aren’t eligible unless faulty.
Refunds go back to your original payment method within 24–72 hours after inspection.
We move fast so you don’t run out.
Same-day delivery: Orders placed before 5:00 pm in eligible areas.
Next-day delivery: Orders after the cut-off or outside same-day zones.
Pickup: Ready in 1–2 hours; we’ll notify you when it’s packed.
Delivery windows: Choose a 2-hour slot at checkout (subject to rider availability).
Fees & coverage: Calculated at checkout; free delivery over KSh {threshold} in selected neighborhoods.
Yes—within 15–30 minutes of checkout (before picking begins). Use your Orders page or contact support. After picking starts, we can adjust quantities and substitutions, but full cancellations might not be possible.
Cold items travel in insulated, temperature-controlled bags with ice packs; frozen items stay frozen; produce is packed separately to prevent bruising. If your order arrives warm or damaged, report within 24 hours for a free replacement or refund.
We’ll offer a close substitute of equal or better quality at the same price. You can set “no substitutions” at checkout, or tell us your preferences in the order notes. If no match works, we’ll refund that item immediately.
