If something isn’t right with your order, we’ll fix it fast with a replacement or refund according to the rules below.
2) What’s eligible
Fresh & perishable items (produce, meat, fish, dairy, bakery, prepared foods): Report quality issues within 24 hours of delivery or pickup. Eligible for free replacement or refund.
Sealed, non-perishable items (packaged pantry, beverages, household supplies, health & beauty in unopened packaging): Return within 7 days of delivery/pickup in original, unopened condition for exchange or refund.
Wrong, missing, or damaged items: Report within 24 hours; keep packaging and share photos. We’ll replace or refund.
3) What’s not eligible (unless faulty)
Opened or partially consumed food and beverages
Items without original packaging or safety seals (where applicable)
Final-sale or clearance items marked “non-returnable”
Gift cards, vouchers, or digital products
Products damaged due to improper storage after delivery
4) Substitutions
If you enabled substitutions, we may provide a like-for-like item at the same price. If you reject a substitute at the door or later report an issue, we’ll refund the original item or arrange a replacement.
5) How to start a return/claim
Within the relevant window (see above), contact us with:
Address : 2313 S MO 291 HIGHWAY INDEPENDENCE, MO 64057
Hours: 24/7 (responses typically within business hours)
6) Returns method
Pickup orders: Bring eligible items (with receipt/ID) to our hub after your request is approved.
Delivery orders: We’ll schedule a free driver pickup for defective/wrong items, or accept drop-off at our hub with approval.
For non-defective returns, a return pickup fee may apply or you can drop off for free.
7) Refunds
Refunds are issued to the original payment method (cards, wallets) within 24–72 hours after approval; your bank may take 3–10 business days to post.
If the item was part of a promotion or bundle, the discount is prorated. Free-gift items must be returned (unused) or their value will be deducted.
If we cannot verify a defect and the item has been opened/used, we may decline the refund.
8) Exchanges
Where stock allows, we’ll exchange the same item or closest equivalent. If unavailable, we’ll process a refund.
9) Order issues at delivery
Check your order with the driver when possible. If something’s off, the driver can note it immediately and we’ll resolve it with priority.
10) Cancellations & edits
You can cancel or edit within 15–30 minutes of checkout (before picking starts) for a full refund.
After picking begins, we’ll try to help, but fees or partial charges may apply if items are already prepared.
11) Chargebacks
If you believe a charge is incorrect, please contact us first—we resolve most issues within 1 business day. Unwarranted chargebacks may delay future service.
12) Temperature & safety
Cold and frozen goods are transported in temperature-controlled carriers. If your order arrives warm, leaking, or tampered with, report within 24 hours for a replacement or refund.
